FAQs
About Letters from Poppy
Who is Poppy?
Poppy is a fictional character created to be the heart and soul of Letters from Poppy. She is the best friend that most of us need, offering support and encouragement when we need it the most.
To learn more about where Poppy comes from, you read my blog post Who is Poppy?
Who writes the Letters from Poppy?
All Letters from Poppy have been written by  Kat Musselwhite. You can learn more about me on my Who Writes the Letters from Poppy blog post.
Are the letters handwritten?
No, Letters from Poppy are not handwritten. Each of my letters are printed using a high-quality font designed to look handwritten. This ensures consistency while maintaining a personal touch.
Using fonts, rather than handwriting, was a decision I made early into the process. It was important, for me, to find a font that resembled handwriting, so that it feels like you are really receiving a letter from a friend.
Are letters written with AI?
No. None of the Letters from Poppy have been written using AI.Â
For full transparency, I do, however, use ChatGPT to check letters for tone of voice and consistency.Â
But I am incredibly firm that I will never use AI to write any aspect of my letters. I will eventually write a full blog post about my feelings relating to AI, so watch this space!
Ordering & Customisation
Can I personalise my letter?
Yes! Many of our letters allow for personalisation, such as adding the recipient’s name, and signing it from you or someone else’s name. Check the product description for customisation options.
Please Note: I am only able to customise names, unless you order a fully customer letter (see details below).
Can I edit the letter?
No, letters cannot be edited (besides customising the Recipient and Sender names) to re-word or tweak any aspect.
If you would like to make changes, you can purchase a fully customised letter which will involve writing a letter that includes more personal details, anecdotes etc.
Can I send a letter or greeting card direct to the recipient?
Of course. Either change the delivery address to that of the recipient or let me know in the Notes section.
Can I add a note to the recipient?
If you wish to send a greeting card direct to the recipient, we can add a note to the interior of the card. Please make sure you add details to the Notes section when you place your order.
Shipping & Delivery
How long will it take to receive my order?
I aim to despatch orders within 2 working days.UK delivery typically takes 2-3 days.
For customised orders, the current turn around is two weeks from the date you provide all the information needed to write the letter.Â
Do you offer international delivery?
I do not currently offer international delivery through the website, however this is something I will add in the future. In the meantime, if you would like to order to an international address, get in touch and I will let you know if I am able to send to you.
Can I keep the letter as a secret?
Absolutely. I do not include pricing or paperwork in the orders, so unless you choose to customise the Sender name, the recipient will never know who sent them the letter.