Effective Date: 12th March 2025
At Letters from Poppy, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard it. By using our website and services, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
We collect various types of information in order to provide and improve our services:
- Personal Information: When you place an order, create an account, or contact us, we may collect personal information such as your name, email address, postal address, and payment details.
- Usage Data: We may also collect information about how you interact with our website, including your IP address, browser type, pages visited, and the date and time of your visit. This helps us improve user experience.
2. How We Use Your Information
We use your information in the following ways:
- To process and fulfil orders for personalised letters.
- To communicate with you regarding your orders, shipping updates, and customer service inquiries.
- To improve our website and services based on your feedback and usage data.
- To send you marketing emails, if you have opted in to receive them. You may unsubscribe from marketing communications at any time.
3. How We Protect Your Information
We take the security of your personal information seriously and use commercially acceptable methods to protect it. This includes the use of secure servers, encryption, and firewalls. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist in operating our website, conducting our business, or servicing you, such as payment processors or shipping companies. These third parties are obligated to keep your information confidential and are only permitted to use it for the purposes of providing services to Letters from Poppy.
We may also disclose your information if required by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.
5. Cookies
Our website uses cookies to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences, analyse website traffic, and provide a more personalised experience. You can adjust your browser settings to disable cookies, but this may affect your ability to use some features of our website.
6. Your Rights
You have the right to access, correct, or delete your personal information. If you would like to update your information or request its removal, please contact us at [insert contact email]. You can also unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link at the bottom of the emails.
7. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to remove it from our records.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: kat@madeingrimsby.co.uk
Website: www.lettersfrompoppy.co.uk