What exactly is a bespoke letter?
A bespoke letter is a one-of-a-kind letter that has been written just for you (or someone important to you) by Poppy – our fictional writer and storyteller. All you need to do is tell me who the letter is for, what tone and theme you’d like, plus any important stories, anecdotes, details and feeling you would like us to include. Then I will craft a beautifully heartwarming letter that is unique and distinct to the recipient.
Are these letters written by a Real Person?
100% yes! This is really important to me. It’s so easy to ask AI to write a letter, but one thing that I don’t think AI will ever get right, is truly identifying what it means to be a human being. So no, I don’t use AI, or a copy and pasted template. Kat (that’s me, the girl behind Poppy – hi!) writes each one by hand, through the lens of Poppy. Poppy may be fictional, but the words are genuine and from a place of kindness.
What kinds of things can I request a letter for?
Pretty much anything! Bespoke letters are great, when you want to show someone how much you care, without the usual cliche cards or gifts. Some popular themes you might request include:
- Encouragement for someone going through a hard time
- A reminder that someone is loved and appreciated
- A gentle push for someone starting something new
- Comfort during grief and anxiety
- Just a little bit of magical whimsy, for no reason at all other than “because”
If you’re not sure what to ask for, don’t worry, because I can help shape your ideas into something beautiful.
How do I request a Bespoke Letter?
When you purchase a bespoke letter, you’ll be prompted to answer a few short questions about who it’s for (that could be you or someone else), what it’s about, and any tone or details you want to include. The more you tell us, the more personal the letter can be, but even a few short sentences is enough for me to write a letter.
How long does it take to receive my letter?
Bespoke letters usually take around 14 working days to write and post, although this can vary depending on various factors, including demand, the amount of information you provide me with, and holidays.
However, if you need a letter urgently, please get in touch and I will see what I can do.
What does the letter look like?
Every letter is typed on high-quality paper and can be signed by Poppy or you, or it can be anonymous, if you prefer. The letter will be carefully folded and placed into one of my iconic yellow envelopes.
I don’t write your answers word-for-word, but rather use them to inspire something that is both original and meaningful to the recipient.
Can I preview the letter before it’s sent?
As a rule – no. Part of the magic is that the letter is intended as a surprise. However, if you have a specific concern (for example, making sure it’s suitable for a sensitive situation), just drop me a message and I’ll work with you.
Can I cancel or edit the letter after I have submitted my request?
Because each letter is made-to-order, cancellations and edits can only be accepted within 24 hours of purchase. After that, the writing process begins.
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