Terms & Conditions

Welcome to Letters from Poppy. By purchasing from our shop or using our website, you agree to the following terms and conditions.

1. About Us

Letters from Poppy is a small creative business based in the UK. All products are designed to bring comfort, encouragement, and a little bit of joy.

2. Orders & Payments

Orders are confirmed once payment has been received in full.
We accept payments through the methods listed at checkout.
Prices are shown in GBP and include VAT where applicable.

3. Shipping

Orders are processed and dispatched within the timeframe stated on the product listing.
Shipping costs are calculated at checkout.
We are not responsible for delays caused by postal services or customs.

4. Refunds & Returns

If your order arrives damaged or incorrect, please contact us within 14 days of receiving it.
Returns are accepted for unused items in their original condition.
Refunds will be processed once the item is safely returned.
Personalised or custom items are non-refundable unless faulty.
Further information can be found on our Refunds and Returns Policy page.

5. Cancellations

Orders may be cancelled before dispatch. Once posted, the returns policy applies.

6. Intellectual Property

All designs, letters, and creative content from Letters from Poppy are protected by copyright. Please do not reproduce, resell, or redistribute them without permission.

7. Privacy

We respect your privacy and will only use your information to process your order, deliver your items, and keep in touch if you’ve chosen to hear from us. For full details, please see our Privacy Policy.

8. Governing Law

These terms are governed by the laws of England and Wales.

Poppy’s note: We’re a tiny business with a big heart. If there’s ever a problem, please reach out: we’ll always do our best to make it right.